Mentorship should be a vital part of every company. A company won’t run unless its employees work to keep it going. Mentorship is based on a trust relationship of a leader passing their experience, wisdom, and the desire to grow a company onto a mentee. It acts as the core that will join every person under one goal and understanding. If one person fails to keep the core values, the rest of the company falls with them. So, what does mentorship do, and how do you create an environment that promotes it throughout the company?
Harold Taber, author of The Art of Mentoring, speaks fervently about how vital mentorship is in every aspect of not only a company, but within individuals. He expresses that mentorship is relational, and to be successful, each person must be fully committed to the values and wisdom that is passed down. So, what does this look like for the scope of a company and why is it so vital? To express it again, every company has core values that are an integral part of the company’s culture. Every employee that is hired will either uphold that company culture and the values, or go against it. Mentorship comes into place to ensure that even the newest employees understand and carry out those values to all clients/customers. Mentorship starts at the very top and trickles down to everyone beneath. Those in higher positions, train, mentor, and speak into the lives of those below them. Those below the higher ups will then mentor that training and wisdom down the line so that each employee receives that same knowledge.
If each person is aligned, it makes all the difference in how a company does business and interacts with its customers. Harold gives the example of his secretary from Hansen Beverage Company. He took his time to mentor his secretary to understand that relationships with customers are important. He stated that the way one answers the phone, how much time it takes to return a call, and the manner in which we interact with others, all make a difference in building customer relations. Harold mentored his secretary so that she understood how vital these things were, and she implemented them every day. She did such a great job that one of Hansen’s crucial customers sought out Harold to let him know that she was the best secretary that he had ever encountered. The customer felt impacted by the work that she did and genuinely saw the difference in the service he received. It was because of Harold’s diligent mentorship to harvest positive and skilled relationships that the company’s customers were satisfied by the service and care they were provided.
I hope that through reading this blog, you see how one person's mentorship can multiply and affect the entirety of a company. Take every bit of wisdom that you are given, apply it, and let it evolve into the work you produce. Afterall, each person is an essential part of making a business successful.
If you would like to learn more about Harold professional journey, along with his tips for successful Mentorship, purchase a pre-sale copy of his book, The Art of Mentoring on our Store page.
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Contributor: Jessica Carrera, Associate Editor at TSE Worldwide Press, holds a B.A. in English with a concentration in writing from Biola University. She aspires to touch the lives of others through her words.